You are as important as you make others feel.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

It's funny how despair can soon become an old companion

Filmmaking is a chance to live many lifetimes.

You know, nobody eats in England. three or four pints of english beer a night fills you. i can’t say i’m very impressed with the food in America. it’s all sort of bland. like turkey sandwiches.

You kill men for the wrongs they have done, not the wrongs that they may do someday.

States can be deterred by the fear of retaliation; non-state organisations cannot by deterred at all.

I'm a female in comedy, so of course I want there to be more women on 'SNL', and women of color.

I like pencil skirts because they hug me in all the right places.

What I have written, I have written.

Always I believe that I can play better. But I am happy.

Thank goodness modern convenience is a thing of the remote future.