You are the person who determines what you do. That's a big responsibility. Make the most of it.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Civilization was a defense against nature’s raw power.

Life is a Business, by Worship of Human being, we Earn good Deeds'' -Samar Sudha

For how long are you going to keep wasting your money, time, and energy trying to impress people who will never matter in your life?

No man is greatly jealous who is not in some measure guilty.

The gods don’t care about men, no more than kings care about peasants.

A man's ledger does not tell what he is, or what he is worth. Count what is in man, not what is on him, if you would know what he is worth-whether rich or poor.

To rule without being felt…is the great mystery of policy.

I have more things going on right now than I can actually do without the invention of a cloning device. It is great!

I can't think of a better model for Haiti rebuilding than Rwanda.

Standing facing the door in an elevator and pretending you're the only person there, no matter how crowded it is.