You can learn from everybody.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

Pick up a bee from kindness, and learn the limitations of kindness.

Stop being afraid of fear, let it be scared of you

Tranquility is like quicksilver. The harder you grab for it, the less likely you will grasp it.

The one thing the media abhors almost without exception is anyone who takes a firm stand on any issue out of religious principle, unless their stand happens to coincide with their expressed views.

The White House has now released military documents that they say prove George Bush met his requirements for the National Guard. Big deal, we've got documents that prove Al Gore won the election.

Key metaphors help determine what and how we perceive and how we think about our perceptions.

Islam is against killing, terrorism, and murder. People who commit these acts in the name of Islam are wrong. And if I had a chance I would do something about it.

You do not hate the time you waste; it evokes a much more passive emotion than that. You only wish you had it back, like a quarter in an unlucky slot machine.

Life without zazen is like winding your clock without setting it. It runs perfectly well, but it dosen't tell time.

People who don't like Comic Sans don't know anything about design.