...You can make a positive out of most any negative if you work at it hard enough.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

Jinx, I know you just lost your grandfather, but you straighten out your tone right now or I will smack you one!

Does the road wind up-hill all the way? Yes, to the very end.

I was made for action movies.

From my point of view, photography never got any better than it was in 1840.

The worst thing about the life of a jazz musician on the road is getting to the gig. Once you're there and playing, it's marvelous.

I dwell in possiblities.

Do it for the fat lady!

For many people the reason why they're idiots is not necessarily that their brain doesn't work well, it's that they got in a terrible pattern.

One might say that where Religion becomes artificial, it is reserved for Art to save the spirit of religion.

I love shooting with real things in the real world. I think it gives a level of drama, performance, and everything seems to rise to the occasion.