You can’t afford not to manage your brand.

Teach your employees how to build relationships with your customers.

Considered your brand a life experience.

A brand should take into account the customer’s total shopping experience—every contact point is important and should be in accord with the customer expectations.

The world’s most powerful business tool is also the most misunderstood. The e-factors are all about feelings not figures and feelings rule all buying decisions!

Does your marketing promote the difference between good and bad or better and best?

The only way to have great customers is to be one.

We, the people with special powers use our abilities for peace. That's the mission that was given to us by the World.

There is a world of difference between the experienceof 'care' – the wiping of a bottom, the bathing of a body: basicbiological obligations – and the intimacy that makes us wantto live.

Ocular infidelity is unfortunately rampant in this so called "artist's world.

I don't necessarily think I look to books for ideas, but sometimes when I'm in the process of reading a great book, I just think about it all of the time.

When I was 13, when I was 14, when I was in England, yeah all I wanted to do was go and see The Who, go and see The Stones.

Philanthropy is almost the only virtue which is sufficiently appreciated by mankind.

My job as a coach was to make something meaningful out of one of the most mundane activities on the planet: playing pro basketball.

Since...since when?" I finally managed to ask. "Since...forever." His tone implied the answer was obvious.

We've defined decency down now that we look at the entertainment value of it, whether the acting is good, the writing is good, the story is good, no matter the depravity, we'll watch it.