You can't stop change. Don't let it stop you.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

I think pregnancy, like life, is what you make it. I received a good hand. I'm thankful and blessed and so peaceful and can't wait to welcome my son.

I don’t even have money for a cheeseburger!

There is no back label with a story on a beer can.

I really only did theater in school in college. I did summer stock a couple of times in the summer, and plays that the school put on. But I knew I wanted to be in movies.

I hate people who think it's clever to take drugs... like custom officers.

Necessity is the most powerful divinity the world knows – it is the result of physical forces set in operation by ethical forces.

Circumstances and crises are God's tools to move you into your purpose and the maximizing of your potential.

This is no time to be ashamed of the Gospel. It is the time to preach it from the rooftops.

I woke to a bucket of ice water in my face. “Sadie! Get up,” Zia said. “God!” I yelled. “Was that necessary?” “No,” admitted Zia.

When stress is the basic state of mind, even good things stress us out. We have to learn to let go.