You do more for yourself when you forget yourself.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

because in the past words have only driven them apart.

Missional leaders not only feel the burden of God's mission but they also act on the burden and act upon it sacrificially.

Well. I always like it when you kiss me.Do you?You're good at it.Well, that's lucky, because I'll always be kissing you.

If you give me six lines written by the hand of the most honest of men I will find something in them which will hang him.

Under a dictatorship, a nation ceases to exist. All that remains is a fiefdom, a planet of slaves regimented by aliens from outer space.

If you are going to do a film properly you have to give yourself completely to it.

A person with increasing knowledge and sensory education may derive infinite enjoyment from wine.

[B]ut in literature, it should be remembered, a thing always becomes his at last who says it best, and thus makes it his own.

What am I then, my God? What is my nature? A life varied, multifaceted and truly immense.

When I tried to branch out into comedy, I didn't do very well at it, so I went back to doing what I do naturally well, or what the audience expects from me - action pictures.