You do not install knowledge.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

I've discovered that life doesn't always turn on the obvious things - people dying, marriages, all the stuff that gets carved on the tombstones - but little unrecorded things too.

Lies can make harsh truths less painful. But I believe pain is essential for growth.

God grant us patience!

Alex McLeish will have had kittens - literally!

There is no radical or moderate Islam. There is only one Islam and that is the Islam from the Koran, the holy book. That is the Islam from Mohammed. There are no two sorts of Islam.

There are only two things you can do when you're dressed like Barbie Does Bondage; you can be embarrassed or you can be aggressive. Guess what my choice was.

People with high self esteem are risk takers, but more importantly, they are achievers.

Photography is art when it's used by an artist.

It's fun to read things when you don't know all the words. Even children love it... they come up against weird words, and the weird words excite them.

What I like about writing is the sense of godlike power it gives you.