You have to manage a system. The system doesn't manage itself.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

You smell good, " he whispered into my neck. He was warm against me. Instinctively, I arched back into him and smiled. "Really?" "Mmm-hmm. Delicious. Like bacon.

All I know, all I can comprehend of the mathematics of a life, are the times your hand is inside my hand, and the times it is not.

Better to be the failure who nobly strived than the success who never really had to.

In prayer more is accomplished by listening than by talking.

I feel possessive about stories I write in Spanish and so I usually end up translating those into English myself.

Obviously, if Congress wants to talk about anything, we're happy to provide information. We're committed to moving forward under the current act.

I feel that my job, as an artist, is to disturb the peace. And to disturb it intellectually, linguistically, politically and literally.

Happy contractedness of youth, nay, of mankind in general, that they think neither of the high nor the deep, of the true nor the false, but only of what is suited to their own conceptions.

To me music is the centre of the universe and the voice of the spirits and the voice of God and the voice of all the people who have lived and died...At least the ones I'm connected to.

So," he asked. "How's death?" "Hard," she said. "It just keeps going.