You have to treat your employees like customers

Think small and act small, and we'll get bigger. Think big and act big, and we'll get smaller.

Keep costs low and spirits high, and the people of Southwest Airlines will keep LUV in the air.

We have a strategic plan. It's called 'doing things'.

Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that.

You don't hire for skills, you hire for attitude. You can always teach skills.

If you're crazy enough to do what you love for a living, then you're bound to create a life that matters.

I'm here to tell you that I am proud of a couple of things. First, I am very good at projectile vomiting. Second, I've never had a really serious venereal disease.

A company is stronger if it is bound by love rather than by fear.

The important thing is to take the bricklayer and make him understand that he’s building a home, not just laying bricks.

The essential difference in service is not machines or 'things.' The essential difference is minds, hearts, spirits, and souls.

We live by promises not by explanations.

The greatest proof that the Bible is inspired is that it has stood so much bad preaching.

[Rumi] is trying to get us to feel the vastness of our true identity... like the sense you might get walking into a cathedral.

I find it really difficult to even articulate things that I've done in the past. I express myself through the characters that I play, not through the articulation of them later.

I think when you're off the clock, you should be off the clock.

Ground the main character in stupidity. Hire a good cast and a good crew.

I think that every day we are taught lessons and sometimes we don't realize or see it.

A lot of people misunderstand me. That's because they don't know me at all.

Dig deep into your heart, where the answer spreads its roots in your being, and ask yourself solemnly, Must I write?

As we distribute ourselves, we may abandon ourselves.