You know, class is like magic. There's nothing there you can point to, it evaporates if you try to analyse it, but it's real and it affects how people behave and makes things happen.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

There's a sunrise and a sunset every single day, and they're absolutely free. Don't miss so many of them.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The Bible is the greatest book ever written.

Every summer, like the roses, childhood returns.

Barking at people earns their respect about as effectively as staring into the sun improves your vision.

We are fascinated by the darkness in ourselves, we are fascinated by the shadow, we are fascinated by the bogeyman.

An old man with something of the youth in him, may feel young in mind and heart only.

When you compare yourself to others, you miss the miracle of who you are.

A great soul serves everyone all the time. A great soul never dies. It brings us together again and again.

I don't really like using guns too much, you know, even for sport.

A warrior of the Light does not rely on strength alone; he makes use of his opponent's energy, too.

Don't say this is good and that is bad. Drop all discrimination. Accept everything as it is.