You seldom improve quality by cutting costs, but you can often cut costs by improving quality.

There are only two ways to establish competitive advantage: do things better than others or do them differently.

Start out with an ideal and end up with a deal.

Albrecht's Law - Intelligent people, when assembled into an organization, will tend toward collective stupidity.

Customer needs have an unsettling way of not staying satisfied for very long.

If the frontline people do count, you couldn't prove it by examining the reward systems in most organizations.

The Zen philosophy posits that 'human beings suffer' and 'the cause of suffering is desire.' The way to put an end to suffering is to stop wanting everything, all the time.

Old paradigms die hard, even if they don't work.

Televisions and movies have made many Americans into habitual consumers of synthetic experience-audiovisual fantasies that simply pass the time.

Keep your heart open for love

She grinned, a silty grin. 'You were my two dividends, yes? Don't you forget that.'Then she sighed, took a deep breath, and said, 'But what an investment. My life.

Love is something that never goes out of style. It's something everybody experiences, and if they are not in love, people usually want to feel that.

Are the most dangerous creatures the ones that use doors or the ones that don't?

I tend to have an odd split in my mind: I tend to look at it as a writer and when the writing thing is OK and I'm happy with it, then I put on my actor's hat.

The racing is no different if it is day or night except you see the lights and the sparks. You run the race the same. The day or night doesn't really affect the race.

Whatever you want others to be, first be that yourself. Then, you will find others responding in like manner to you.

Sports and politics are basically all I really care about or talk about.

When the heart is sick it cannot bear the slightest annoyance.

The lesson from the smith and wesson is depressin'.