Your approval gives others the confidence to serve, to learn, to try.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Many things the gods achieve beyond our judgement, '" said the sorrowful girl. "'What we thought is not confirmed and what we thought not God contives.

When we separate music from life we get art.

I am so in love with my brother right now!

The human race never solves any of its problems, it only outlives them.

I came here looking for a Great Perhaps, for real friends and a more-than-minor life.

Love your curves and all your edges All your perfect imperfections

I need a break. I've been working for about a year and a half. I think I'd like to go to Pakistan.

If I hurt someone, if I were to accidentally poke someone's eye out, I would laugh. And then I'd say, 'I'm sorry, I really do feel bad,' but then I'm on the floor rolling.

Having colleagues nearby, whether at the beach or in a crypt, means the ideas are always flowing

You can do too much and oversell your market.