Your customers are responsible for your company’s reason for existing.

Truth builds trust.

For every dilemma, find at least three or four possible solutions. The creative process leads to better results.

Moods can be contagious. Don't catch or spread a bad mood.

Notice the difference between being in control and needing control.

When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.

Optimists move through life with a happy exterior. What happens on the inside shows up on the outside.

When you give appreciation IN ORDER TO get something– it's manipulation and people can sense it. Appreciate genuinely.

People who work in an environment where doing their best is recognized have a better chance of feeling good about their work.

Do an evening review at the end of the day to reflect on what went well, and what you'd do differently next time.

When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.

A good man can become a nightmare if he continues to pay attention to wrong counsel.

Along with its enchanting and exquisite melodies, West Side Story has attitude and a tremendous amount of frenetic energy. It's emotional, theatrical and technical. It's everything.

I really like to sometimes go into food detox and eat very simply.

I made a lot of mistakes, a lot of things I'm not proud of. But it's only for other people to learn from.

I've gone through so many of these stages of defeat and loss and victory, the ups and downs, that I know how to handle it.

Nothing is thought rare Which is not new and follow'd, yet we know That what was worne some twenty yeare agoe, Comes into grace againe.

To glorify the past and paint the future is easy, to survey the present and emerge with some light and understanding is difficult.

My life is an indivisible whole, and all my attitudes run into one another; and they all have their rise in my insatiable love for mankind.

Africa is closer to me in every way than Iraq or Syria.

Offense sells tickets, defense wins games, rebounding wins championships.