Your goal over time is to use less red ink every day.

The team you build is the company you build.

Any executive, any CEO should not have 1 management style. Your management style needs to be dictated by your employee.

Treat customer support as a product.

You really need to spend a lot of your time focussing people.

The key metric of whether you've succeeded is what fraction of your employees use that dashboard everyday.

Being a venture capitalist to me is like being more of a psychologist. So if you come to my office we have two chairs with a table in the middle. And we sit down and it's like, Tell me your problems.

So that's your job too, to clarify and simplify for everybody on your team. The more you simplify the better people will perform.

The most important job of an editor is simplify, simplify simplify, and that usually means omitting things.

Delegate completely. Let people make mistakes and learn.

The real thing you do is you ask a lot of questions.

Kayn began to speak as if she were reading his obituary. “I can see the paper now

Very early on in life, I decided the hell with it: material things weren't for me. Christmas would come, and other kids would have all these presents, and it wouldn't bother me a bit.

The essence of life, I concluded, did not lie in the material. It penetrated, but was not bound to, the physical world of science.

Guilt, regret, resentment, sadness & all forms of nonforgiveness are caused by too much past & not enough presence.

...I returned to walking up the mountain, and there, in the dim asexual beauty of reddening dawns and skies that firmed to blue, I discovered my real and appropriate strengths.

Institutional blindness is a major threat to the future of all corporations.

...but the enchantment of error that you put on me I must wear forever in your eyes.

Shall I tell you what I think are the two qualities of a work of art? First, it must be indescribable, and second, it must be inimitable.

Sorry, there's nothing like a screaming baby to make a mother twitch.

The importance of education plays a huge role.