...the most important things we need to manage can't be measured.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

I was glad to hear that you were to be confirmed.

Your personal brand is your promise of value to the world, and your commitment to deliver distinctively with every skill developed and talents you have been gifted with.

When justice happens to oppose prejudice, we are apt to believe it virtuous to disobey her.

I'm Billy the Kid, the fastest draw. It's not arrogance. It's the truth.

The past after all is only another name for someone else's present.

There's nothing in the world like that first taste of beer.

There are greater depths and obscurities, greater intricacies and perplexities, in an elaborate and well-written piece of nonsense, than in the most abstruse and profound tract of school divinity.

A good sculpture can be rolled downhill without breaking.

Surely, it is much easier to respect a man who has always had respect, than to respect a man who we know was last year no better than ourselves, and will be no better next year.